Hands up if you have done a customer service course over the past 20 years, keep your hand up if you’ve done between 2 and 5, keep
Chatbots are deployed by businesses as a form of marketing or process automation. As far as there are many underlying terms and technicalities about this
80% of businesses would want chatbots by 2020. (Business Insider, 2016) Just like people looking for someone they want to meet; they always end up
It doesn’t matter what business you are in, if you sell product A, there is generally scope to sell products B, C & D
This is Part V and also the last part of the Series on Hehsed Digital Human Capital Framework. The focus on Organization Learning will be
As Part 4 of the Hehsed’s Digital Human Capital Framework, the focus on Customer Experience and Customer Journey will be the adoption of the framework
As the part 3 of the Hehsed’s Digital Human Capital (DHC) Framework, the focus on Design Thinking will be on the adoption of this methodology
Is your company leveraging on both LEAN and AGILE to achieve higher speed to market and efficiencies? The basic definition of LEAN is to maximise
As most companies are driving change through digital transformation, the urgency of understanding and leveraging on the Agile methodology is key! In the latest Deloitte’s